The Education Foundation has begun the process of having an Alumni Directory published. We are starting with the first graduating class up to and including the year 2009. We anticipate the book will be published in the summer of 2010.
Harris Connect is providing the coordination effort to gather the names of our alumni and handle the publishing of the directory. Listed below are answers to frequently asked questions regarding the directory and Harris Connect.
Q: When can I expect to hear from Harris Connect?
A: Monday through Friday, Harris Connect makes calls beginning at 8:00 a.m. and continuing until about 9:00 p.m., in all time zones. They may try to contact you at work during the day, in the evening, or during the weekend at home. On Saturdays, they may call from 8:00 a.m. to 5:30 p.m.; on Sundays they call from 12:30 p.m. to 9:00 p.m. If you are contacted at a time that is inconvenient for you, simply let the representative know. S/he will give you the Harris Connect toll-free number or will arrange to call you later.
Q: If my name is listed in the directory, am I obligated to purchase a copy?
A: Although everyone will be given the opportunity to purchase his or her own copy of the directory, your name will be listed regardless of whether you decide to purchase a copy.
Q: What if I don't want to be listed in the directory?
Q: What if I don't want certain pieces of information listed?
A: Harris Connect can still update your information for us, but will honor your specific request to exclude all or parts of your biographical data from the publication.
Q: What happens if I don't order a directory now, but change my mind later?
A: We have arranged to print as many directories as are ordered before we go to press. So, if you do change your mind prior to publication, you can call (dedicated toll-free number-please refer to my e-mail).
Q: What forms of payment will be accepted for the purchase of a directory?
A: The directory may be paid for by major credit card or check. Payment(s) may be made by credit card at the time of order or by check upon receipt of the invoice(s). We also offer installment payment plans, allowing you to pay a portion now and the rest later. Alternate CDs (e.g. Reunion CD) must be paid for by credit card.
Q: If I place an order using a credit or debit card, how will the charge appear on my statement?
A: On statements for most major credit cards, ''HC'' will appear with part of or the entire name of the institution, e.g. HC State High School. On American Express statements, "Harris Connect" will appear with part of or the entire name of the institution, e.g. Harris Connect State High School.
Q: What if I decide I want to cancel the order I have placed?
A: Orders for the directory may be canceled by simply writing the word "Cancel" on the invoice and returning it to Harris Connect or by calling the Harris Connect Customer Service Department at 1-800 877-6554. Be sure to provide the account number when calling.
Q: What is the "Magazine Direct" program all about?
A: Harris is pleased to offer our alumni the chance to select up to three of their favorite magazines for three months absolutely free. It's their way of saying "thank you" for participating in the Harris Book Program. As with our Alumni Directory program, Harris takes on complete responsibility for this feature.
If the customer wants to continue their subscriptions beyond the free period, their credit cards will be automatically billed at the lowest annual price. Prior to billing, the alumni will be mailed an order confirmation postcard advising them of the upcoming charge and giving them the chance to cancel their subscriptions and avoid a charge of any kind. Of course, the three-month subscriptions are the customers to keep. Satisfaction is 100% guaranteed and a full-money-back refund can be requested at any time during the first six months of the annual subscriptions.
Here are some additional features about the magazine subscription program.
Program Features of HC's Magazine Service Partner (Synapse)
> 24/7 toll-free customer service, 365 days a year: 800-607-9869
> On-line database with customer history that allows the customer service representatives to resolve more than 90% of service inquiries at the initial contact.
> Pre- billing and price increase/decrease notifications.
> Toll-free number printed on the billing descriptor of the customer's statement, descriptors that identify the magazine title rather than the merchant name. This reduces customer confusion and, in turn, the question of "What's this charge for?"
> Sixty (60) day risk-free trial period during which the customer can receive a full 100% refund on their initial term subscription price.
> Sixty (60) day grace period after every billing event during which the customer can receive a full refund of the most recent charge.
> Lowest subscription prices available to the general public